THE WORK

Discover the power of engagement and connection. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide thoughtful solutions to work-related challenges. This opportunity invites you to bring your advanced Customer Service skills to a vibrant and supportive environment where your insights will truly make a difference.

• Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer and consumer contact, not transaction processing.
• To support & record a variety of customer service issues through telephone, email and chat. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client.
• To provide education/awareness and recommendations to customers on new products, policies changes, product campaigns via outbound call or email as per the established guidelines (no sales/upsell or cross sell targets)
• To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
• To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.

HERE’S WHAT YOU’LL NEED

• Spanish Language competency – C1 level.
• English Language – B2 level.
• 1 year experience in customer care, sales support field.
• Competency in using Microsoft Office tech suite (Outlook/Excel/Word/Teams)
• Working Hours: Rotational shifts, Monday to Saturday, between 8:00 AM and 9:00 PM (5 working days per week, 8 hours per day).

WHAT WE OFFER

• Flexible rare hybrid work model with the office located in Warsaw.
• Full-time employment contract.
• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).