Citi Service Center Poland’s 10th anniversary
4,000 employees and going strong – this is what Citi Service Center (CSC) Poland looks like nowadays. Back in 2005, the business centre started out by hiring 57 people, whereas now it is the company’s largest shared service centre in the EMEA region. Both locations, in Warsaw and Olsztyn, provide services for Citi’s clients in Europe, Asia, Africa, Australia and the Americas.
The approaching year end is a good moment to look back at our current position from a broader perspective. The last 6 years have been good for the entire shared service centres business – in 2010, when we employed 1,000 people, we were amongst 300 foreign capital business centres operating in Poland. Now, with over 4,000 employees, we are amongst 600 such companies. We appreciate the fact that Citi Service Center Poland benefits from the growth of the entire sector and at the same time still leads the way despite competition, says Iwona Dudzińska, head of CSC Poland.
One of the biggest challenges faced by us in 2017 will be the generational change and its consequences for business. 80 percent of our employees are already Millennials, so people born after 1981, which does affect our communication, both internal and external. This is why we have projects such as #pracujebolubie or a youtube video about CSC Poland development, adds Iwona Dudzińska.
Citi Service Center Poland offers a wide range of positions for both students and graduates, as well as experts interested in working in a big international company. In CSC Poland one can get a job in such areas as AML, Securities Services Operations, other banking processes or IT. Out of our 500 managers, 241 of them are women. Our values – diversity and development – are reflected in numerous networking groups, e.g. Citi Women or Women in Technology, as well as our participation in external projects, such as LeadersIN by the Vital Voices foundation.
Diversity is one of CSC Poland’s attributes. Our international atmosphere is created by employees, among whom one in ten is a foreigner. The fact that we perform our tasks in 27 languages for clients in over 90 countries also sustains this transnational spirit.
A good career start in CSC Poland is participation in summer internships in Polish referred to as Program Praktyk Letnich. The programme is aimed at students who would like to get to know the organisation and gain professional experience, whereas there are also development programmes, which differ from summer internships in terms of duration and specifics. In development programmes, the rotations are longer, which gives the participants not only access to broad knowledge, but also a chance to develop ambitious projects, possibly leading to a further managerial or expert career.
See what it's like working in Citi Service Center Poland:
source: CSC Poland press release