At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

Your responsibilities would include:

• providing day-to-day end user support for GRC systems
• end user access management
• scoping and scheduling Heineken control assessments in the system (SAP Process Controls / Bwise)
• GRC applications functional support; identify the workaround/solutions and resolve incident within the agreed service level
• participation in hot fix/application upgrade projects (User Acceptance Testing)
• stakeholder/vendor management/close cooperation with second line of support
• supporting SAP AC mitigations, SAP AC reporting and functional support, driving innovations;Business Process Modelling tooling functional support (Aris BPM), troubleshooting, driving innovations
• reporting (Power BI) dashboards maintenance and improvements
• end user training; Preparation and maintenance of end user guides/quick reference cards

You are a good Candidate if:

• you have University degree/Bachelor in Finance & Accounting, IT or related field
• you have relevant job experience and a solid knowledge base in business application support
• you have high concern for quality, accuracy and data
• you have ability to effectively process extensive and various information from different sources and translate it into tangible action plans
• you have excelent analitycal and problem-solving skils
• you pro-actively identify areas for improvement in the processes
• you are eager to lean new systems/technologies
• you have proven communication and stakeholder management skills
• you have excellent English (both written and spoken)
• you are an expert in O365 suite

Nice to have:

• dynamic and eager to work on a variety of topics to support work across the team
• general understanding of GRC processes
• knowledge of Service NOW, PowerBI, SAP GRC, Aris or Bwise
• project management skills, continuous improvement awareness