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Arla Global Shared Services
Arla Global Shared Services
location iconLocations: Gdańsk
level iconLevel: specialist
Service Desk Supporter with German - Gdansk
Lokalizacja: Gdańsk
  • IT support
  • ITIL

About the job

Join our centralized Service Desk and become a part of a multinational team where quality has a priority over quantity, and where we aim to do the right thing the first time around. We are a high performing and highly motivated group of people and we are here to provide the best possible support to our colleagues around the globe (internal client).

The IT Service Desk Supporter will work with medium complex tasks. The IT Service Desk Supporter is able to understand intermediate level of incident and service request resolution within all Arla service catalogue, whilst demonstrating knowledge and analytical skills of the subject area


  • Assist in conducts of the global IT support according to plan
  • Handles tasks while taking business needs into consideration
  • Working structured with case handling
  • Daily conducts global support activities
  • Constantly works within knowledge process and daily support procedures established to ensure continuous improvement of knowledge articles
  • Follows global processes, methods and tools
  • Communicates all aspects of IT Code of Conduct
  • Phone/E-mail support of Arla employees globally
  • Support of IT Junior Team Members on daily business activities
  • other tasks assigned by IT Service Desk Team Leader/Manager, IT Lead Supporter

Who are you?

You are Employee/customer oriented person with strong team-oriented approach. You have

excellent interpersonal skills and ability to collaborate globally across boundaries, groups and cultures.

Furthermore, you have:

  • Excellent oral and written English and German language communication skills and ability to convey business requirements and technical needs in a clear, concise and effective manner.
  • General background education, preferred technical
  • Minimum 1 year of experience in customer service/service desk environment
  • intermediate knowledge of IT infrastructure and services
  • ITIL understanding

Your future colleagues from IT dep. describe these generally:

Modern office in Gdańsk Wrzeszcz
Flexible working hours
Virtual teams
Scandinavian culture based on trust nad respect
Employment stability
Professional development and knowledge sharing
Inspiring leadersand ethical business
Ergonomic chair, electric desk and 2 screens
Work-life balance and well-being focus
People and great atmosphere

We are Arla GSS and we deal with business the Scandinavian way.

You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.


  • iconIT, BPO/SSC
  • iconEnglish, German
  • iconGdańsk, pomorskie

Company profile

  • About us
  • Job offers (29)
  • Recruitment process
  • Benefits

selected offers

Career Opportunities for Hungarian Speakers
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Career Opportunities for Czech / Slovak Speakers
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Career Opportunities for Croatian Speakers
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