About the job

Join our centralized Service Desk and become a part of a multinational team where quality has a priority over quantity, and where we aim to do the right thing the first time around. We are a high performing and highly motivated group of people and we are here to provide the best possible support to our colleagues around the globe (internal client).

The IT Service Desk Supporter will work with medium complex tasks. The IT Service Desk Supporter is able to understand intermediate level of incident and service request resolution within all Arla service catalogue, whilst demonstrating knowledge and analytical skills of the subject area

Tasks:

• Assist in conducts of the global IT support according to plan
• Handles tasks while taking business needs into consideration
• Working structured with case handling
• Daily conducts global support activities
• Constantly works within knowledge process and daily support procedures established to ensure continuous improvement of knowledge articles
• Follows global processes, methods and tools
• Communicates all aspects of IT Code of Conduct
• Phone/E-mail support of Arla employees globally
• Support of IT Junior Team Members on daily business activities
• other tasks assigned by IT Service Desk Team Leader/Manager, IT Lead Supporter

Who are you?

You are Employee/customer oriented person with strong team-oriented approach. You have

excellent interpersonal skills and ability to collaborate globally across boundaries, groups and cultures.

Furthermore, you have:

• Excellent oral and written English and German language communication skills and ability to convey business requirements and technical needs in a clear, concise and effective manner.
• General background education, preferred technical
• Minimum 1 year of experience in customer service/service desk environment
• intermediate knowledge of IT infrastructure and services
• ITIL understanding