Customer Service Analyst (Cases Administrator)
Customer Service Analyst (Cases Administrator)
Key responsibilities:
- Design, delivery and maintenance of Internal Operations Systems Reporting Platforms.
- Ah hoc operational reports.
- Bug resolution, troubleshooting.
- Participation in client meetings to discuss findings and ongoing recommendations.
- Project management.
- Data analysis sharing the insights and drawing conclusions based on the outputs from reports
Expectations:
- Advanced English both written and oral (B2/C1 level).
- Strong communication skills, with the ability to work under pressure.
- Ability to meet deadlines and prioritize independently.
- Strong analytical skills with ability to draw conclusions and suggest potential solutions.
- Excellent attention to details.
- Technical skills (SQL, Excel and VBA skills)
- Desirable Qualifications, Training And Experience.
- Basic knowledge related to O2C area.
- Experience in System Administration/Data Analysis area.
- Intermediate/Advanced technical skills in SQL.
- System knowledge - Cases and RedWood.
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
www.accenture.pl
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
If you are interested, please send your CV in English by clicking
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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
Analytics & Reporting, Customer Service
English
