Job Description

About this role:

The Global Process Owner, Sponsorships and Donations oversees a team of analysts with primary responsibility in the areas of overseeing process document ownership, process training, process monitoring, internal and external stakeholder communication, customer service, and due diligence. The candidate would be an integral part of the GBS team and will lead the existing sponsorship process and a robust continuous improvement program, including the globalization of the sponsorship and world-wide donations processes.

What You will do:

• Manage the GBS service line against established Service Level Agreement(s) (SLAs), KPI’s and Metrics
• Manage the sponsorships portfolio including ensuring global oversight of process, process training, organization qualification, due diligence, request review, decision making communications, contracting, payments, reconciliations and close out
• Interact regularly with internal senior and executive level sponsors
• Grow and lead a global team of up to 4 – 6 resources with employees based between US, EU and APAC
• Partner with Finance, Compliance and Audit as applicable per policy, governance, and applicable laws and industry regulations
• Responsible for maintaining electronic records to support internal audits, following up on outstanding items and ensuring timely completion of requests
• Manage the sponsorship mailbox and other team repositories, following up on outstanding items and ensuring a timely completion of tickets and requests
• Responsible for maintaining electronic records and supporting internal audits
• Partner with IT Support to enhance the primary request management platform to meet evolving business and customer needs
• Lead continuous improvement program, including the globalization of the sponsorship and donations process world-wide
• Conduct routine operational review meetings with internal stakeholders at various levels
• Become the Subject Matter Expert (SME) in sponsorships to identify business requirements
• Transition of the Global Donations processes into GBS

Qualifications

Who You are?

The ideal candidate will demonstrate strong leadership qualities; excellent oral and written communication skills, ability to communicate across all levels of the organization, exceptional judgement and problem-solving skills and must have the ability to manage competing priorities

Required Skills:

• 8 - 10 years of work-related experience in Grants, Giving, Operations, Compliance Operations, Commercial Operations, Finance, Account Management, Customer Service, Project Management or related field
• 1 - 2 years of experience in the Pharmaceutical or Biotech industry preferred
• Experience with leading, managing and growing people preferred
• BS/BA or University degree in Accounting, Finance, Compliance, Audit, Business, or other relevant background
• Strong understanding of compliance and applying judgement and critical thinking to daily operations
• Strong ability to identify, analyze and solve problems
• High sense of urgency with the ability to meet deadlines while maintaining the flexibility to adapt to changing priorities
• Strong organization and project management skills
• Ability to navigate and influence in a matrixed organizational structure
• Proven leadership and interpersonal skills
• Strong oral, presentation and written communications and the ability to build productive working relationships with various levels, functions and teams
• High degree of self-motivation, enthusiasm and detail-orientation
• Proficient in Microsoft Office tools, understanding of global giving request management tools, and Oracle a plus

Additional Information

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive. More details: https://www.biogen.com/en_us/careers.html

Join our Global Business Services Center in Poland!

The vision of GBS at Biogen is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal and external customers.

We offer:

• Role in a dynamic and one of the oldest biotechnology company in the world
• Company mission you can be really proud of
• Work with diverse and knowledgeable multinational teams
• Opportunities to learn and grow with GBS site in Poland
• Structured onboarding program
• Customized benefit package, e.g. MyBenefits cafeteria, annual bonus eligibility, medical care, hybrid work