Cash Collections Associate Manager
Cash Collections Associate Manager
Job descripion:
- Managing performance of the Team, focusing on Critical Service Levels and Key Metrics i.e. Collections Efficiency Index, Past Due reduction , timely response to customer queries
- Coaching and mentoring of the Team, especially in the area of customer experience
- Conducting capacity analysis and monitoring recruitment
- Serving as 1st point of escalations for the Client
- Driving projects and analysis on request
- Maintaining Continues Improvement Agenda
- Maintaining good relationship with the Client
- Maintaining relationships with Accenture Teams and partnering functions from other geographies
Requirements:
- 10 years of professional experience
- 5 years of managing Teams in Order To Cash Area
- Feeling very comfortable working in constantly changing environment
- Excellent communication skills written and verbal
- Partnering Collaboration skills
- Advanced knowledge of Oracle Microsoft Office Suite
- Finance Accounting degree or equivalent work experience
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
