Cash Collections Associate Manager
Cash Collections Associate Manager
Job descripion:
- Managing performance of the Team, focusing on Critical Service Levels and Key Metrics i.e. Collections Efficiency Index, Past Due reduction , timely response to customer queries
- Coaching and mentoring of the Team, especially in the area of customer experience
- Conducting capacity analysis and monitoring recruitment
- Serving as 1st point of escalations for the Client
- Driving projects and analysis on request
- Maintaining Continues Improvement Agenda
- Maintaining good relationship with the Client
- Maintaining relationships with Accenture Teams and partnering functions from other geographies
Requirements:
- 10 years of professional experience
- 5 years of managing Teams in Order To Cash Area
- Feeling very comfortable working in constantly changing environment
- Excellent communication skills written and verbal
- Partnering Collaboration skills
- Advanced knowledge of Oracle Microsoft Office Suite
- Finance Accounting degree or equivalent work experience
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
www.accenture.pl
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
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Analytics & Reporting, Finance & Accounting, BPO/SSC
English
