About the role:

As the GBS HR Services lead you will enable HR services at scale, simplify processes and transactions, and deliver a great employee experience. You will lead a team performing operational HR services located in the different GBS hubs in Łódź (Poland), Monterrey (Mexico), KL (Malaysia), and Hyderabad (India).

This role is key in delivering quality services to business leaders, managers, and employees as well as to the HR community. To be successful in this role you will need an operational excellence mindset, the ability to lead and drive a global team, and a customer/service-oriented mindset. You will lead and manage the HR Services Team (local & remote), providing guidance, training, and support to maintain their high motivation level and ensure high performance and achievement of departmental objectives. You will report directly to the VP of HR Services, Digital, and Analytics and have a dotted reporting line to the VP HR Operations.

Key responsibilities:

• Accountable for the overall delivery of HR services globally related to HR processes linked to onboarding and offboarding, time and attendance, leave of absence, compensation, maintenance of accurate employee records, master data, and HR databases, and handling Tier 1 employee inquiries.
• Ensure consistency of services by the GBS hubs and alignment on key priorities with the HR operations leads of the different regions.
• Ensure compliance with global and local HR policies, procedures, and regulatory requirements set by Corporate and HR Operation teams.
• Accountable for meeting and striving to exceed KPI targets, and operating as an escalation point of contact across the different regions.
• Identify, implement and ensure adherence to SLAs in alignment with HR Services, CoE Talent, and the wider GBS organization.
• Support the HR GBS Lead as the GBS HR Function grows – transition and successfully commence operations for new work activities, including a new scope of services and additional clients.
• Accountable for data privacy and security in the service line, rapid response to privacy issues, and handling of sensitive cases.
• Accountable for service process documentation, desktop procedures, and knowledge base articles for assisted support.
• Accountable for leading a diverse team and building team capability.
• Accountable for contributing to the global standard design for processes.
• Support the Hire-to-Retire GPO for driving standardization and continuous improvement.
• Support team in solving highly complex inquiries.
• Create time schedules for the team managing resources around peaks/troughs, holidays, etc.
• Support the team in the daily business if the situation requires it.
• Act according to the defined Leadership Principles.

About you:

• Bachelor/Master’s degree in Business, HR / Economics / Project management or similar.
• 8+ years of experience in the HR field or in an SSC/BPO environment including at least 5 years of experience in leadership positions.
• Strong working knowledge of MS Office.
• Fluent in English – verbal and written, other regional languages appreciated [e.g. French, German, Dutch, Spanish].
• Excellent leadership, people management, and project management skills.
• Comprehensive skills related to operational excellence & service management & control.
• Excellent interpersonal, communication, negotiation, and influencing skills with the ability and confidence to operate at senior levels with internal and external stakeholders.
• Ability to think strategically, ensuring that HR priorities are aligned with business objectives.
• Proficiency in using HR systems and strong analytical skills.
• Flexibility and ability to operate and deliver under pressure.
• Proactive and decision-making skills.
• Budget, cost & performance management.
• Strong customer-centric and delivery-focused mindset.
• Excellent stakeholder management & customer service skills.
• Able to build relationships across a wide and diverse customer base, both internally and externally.

We offer:

• Employment on a regular basis in the sweetest company in the world.
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co-financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work-life balance culture, we can start work between 7 am and 10 am.
• Free consultation with a lawyer once a quarter.
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
• And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
• Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.