Junior Customer Service Specialist
with German
Junior Customer Service Specialist with German
What will You do?
- Provide resolution to the Customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders.
- Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems.
- Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Maintain customer records by updating account information.
What do we expect?
- English and German min. at B2 level
- Strong communication skills (written and oral)
- Analytical and problem solving skills
- Strong customer focus
- Microsoft Office package knowledge
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace