Accenture across the world and in Poland

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com

The work:

As a key player - the Global Customer Support Agent, you will have responsibility to monitor and respond to Clients’ specific typology of requests (invoice copies, payment confirmations, OTC related queries etc.), all in line with the service levels agreements. You will ensure that proper quality control checks are performed accurately. The Agent will be the first point of contact for the Clientsand#39; customers and internal stakeholders.

With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What's in it for you:

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

Here's what you will need:

• Written and spoken fluency in English language (min. B2 level).
• Strong drive for results and the ability to manage multiple initiatives simultaneously.
• Professional and confidential demeanor to ensure that data is handled sensitively and confidentially.
• Strong attention to detail and a well-organized, structured approach to work.
• Ability to work from the office located in Cracow during the first three months and in hybrid mode after (3 days in the office, 2 days at home).

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.