Requirements

• fluency in Norwegian / Finnish / Czech / Slovak (C1),
• very good English skills (B2+),
• previous experience in customer support, service operations or contact center roles (min. 2 years),
• good communication skills and a solution-oriented mindset,
• ability to manage multiple tasks independently and prioritize effectively,
• proficient in Excel.

Responsibilities

• provide professional support to customers through phone, email, and digital channels,
• investigate and resolve customer cases with a focus on accuracy and efficiency,
• ensure a positive customer experience by building trust and long-term relationships,
• work closely with internal teams to resolve cases and handle escalations,
• document customer interactions in internal systems with attention to detail,
• identify recurring issues in customer requests and contribute to service improvements.

We offer

• hybrid work model with an office in Kraków,
• benefits package: private medical care, individual life insurance, MultiSport card,
• access to training platforms and certification programs,
• well-being and mental health support initiatives,
• stable employment in an international work environment.