For our Client from the healthcare sector, we are currently looking for Candidates for the position of Customer Experience Specialist with Dutch or/and French. In this role, you will be responsible for managing the order management process, providing high-quality customer service, and ensuring customer satisfaction for B2B clients.
Customer Experience Specialist with Dutch or/and French (m/f)
Customer Experience Specialist with Dutch or/and French (m/f)
Work place: Warszawa
Ref. no 16/12/2025/GK/12996/4671
Requirements
- fluent in English and Dutch (at least B2 level) or/and French (at least B2 level),
- first experience in a similar role, such as Order Management, Customer Care, Procurement, or Sales Support,
- knowledge of SAP and Salesforce will be a strong asset,
- higher education degree,
- high level of business culture and strong communication skills,
- analytical mindset combined with strong attention to detail.
Responsibilities
- process and track customer orders from all channels,
- update order status in SAP, Salesforce, and other systems,
- answer customer questions and handle complaints,
- prioritize urgent shipments and resolve issues quickly,
- work with internal teams to ensure smooth order flow,
- manage loaner equipment: preparation, returns, invoicing,
- support inventory checks and maintain accurate records.
We offer
- annual bonus,
- hybrid work model and flexible working hours,
- lunch card,
- modern office located in Warsaw,
- opportunity to grow within the company, with clear development and promotion pathways and the possibility to influence process improvements,
- involvement in additional global projects and cross-functional initiatives,
- benefits package including MultiSport card, private healthcare, and life insurance,
- numerous internal and external training programs, as well as foreign language classes.
Customer Service
English, Dutch, French
