THE WORK:

• Conduct thorough root cause analysis on customer issues within the IoT domain, utilizing various tools and programs to achieve resolution.
• Address and resolve customer complaints promptly and efficiently, ensuring the highest quality of service within agreed timelines.
• Facilitate and manage communication with various interface partners on complex topics until resolution is achieved.
• Update and maintain the client knowledge base with ready solutions and process improvements.
• Assist in identifying similar error patterns and areas for enhancement.

Join us in creating exceptional experiences for our customers! You will build knowledge and support others while participating in problem-solving discussions. Your expertise in Automotive Customer Experience will be invaluable as we strive to enhance our services. We are excited to see how your contributions will make a difference in our organization!

WHAT’S IN IT FOR YOU?

• Develop Cutting-Edge Technical Expertise – Gain hands-on experience in the IoT domain, working with emerging technologies and problem-solving complex technical challenges.
• Career Growth & Learning Opportunities – Expand your knowledge through continuous learning, training, and collaboration with industry experts.
• Impact-Driven Work Environment – Play a crucial role in improving system performance, customer satisfaction, and operational efficiency while being recognized for your contributions.

The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

• Demonstrated ability to learn new skills and handle multiple tasks with confidence.
• Proven experience in data analysis/root cause analysis
• Hands-on experience with ticketing systems.
• Proficiency in English - spoken and written (C1 level is required).
• German B2 nice to have
• Excellent communication and presentation skills, coupled with a proactive approach.
• Strong technical aptitude.
• Assertive with effective time management skills.

Preferred Skills:

• Familiarity with log data analysis.
• Experience in working with and analyzing files such as JSON and XML.