The 2016 report is subtitled “Gaining Momentum” and it seems like the sector is indeed unstoppable and in full bloom. Polish officials find it hard to pinpoint the exact reason for this spectacular growth. The most popular theory is connected to Polish human resources which are said to be high-qualified, hard-working and abundant at the same time. Polish people have excellent knowledge of foreign languages and therefore can work with their colleagues and clients from all around the world, not only in English, French or German, but also in Hebrew, Thai, Korean, Catalan, Kazakh, Urdu… and many other languages. This is also a good opportunity for foreigners who wish to work in Poland – your fluent knowledge of less popular languages will be truly appreciated in Polish business centres.
If as a foreigner you are looking for some newcomer-friendly places to settle at, the report may be useful in this aspect as well. Although BSS centres are located in 27 cities and towns, the majority of them can be found in Warsaw (160), Kraków (119) and Tricity (109). In terms of numbers however, Kraków beats the capital city of Poland and employs 44,500 people in the sector, becoming the country’s leader of BPO/SSC. If numbers of employees are to be considered, there is also a change on the podium – Tricity is replaced by Wrocław – home to the most advanced BSS processes. There is also a rising trend of placing some BPO/SSC centres in less obvious locations, such as: Bydgoszcz, Toruń, Rzeszów, Szczecin, Lublin, Bielsko-Biała, Kielce or Olsztyn – so if you prefer a more relaxed place to live and work, take a look at these spots.
There are various fields of activity within Polish BSS, but one of them seems to lead the way – IT and its software development. There are nearly 500 companies dealing with that, while IT helpdesks and application management follow suit with 208 business centres handling such activities. Finally, the top three branches are closed with finance & accounting processes in 205 different centres. The innovative spirit of Polish BPO/SSC services is proven not by this great number of IT businesses and Poland is becoming quite a leader in it. If you happen to be an expert in one of these areas, consider looking for a job here. You will encounter challenging and interesting tasks on everyday basis, as says Iwona Chojnowska-Haponik of PAIiIZ:
Easy processes are not transferred to Poland. The Polish are engaged in ambitious international projects.
There are still 7,000 more employees needed to reach the breaking point of 200,000 people employed in Business Services Sector in Poland - maybe it's you who can help Poland break this record?