Life & work
A home away from home – the story of Daria from Ukraine
Daria, how long have you been living in Poland? Why did you decide to move here?
Daria Veselovska, Service Operations Manager at Revolut: After participating in an au-pair programme in the Netherlands, I realised the experience of living abroad can open many doors for you, and I felt it could become a part of my lifestyle, so I continued looking for more opportunities. In 2015, my younger brother started studying in Warsaw and I tagged along, without even knowing how this was all going to play out. My expat journey started in Rzeszów, and if we exclude my temporary relocation to Ireland (2018-2019), I’ve been staying in Poland for roughly six years in total.
Could you tell us a little bit about your work experience? What has your career path looked like so far?
In 2010, I graduated from the National Technical University of Ukraine as a Mechanical Engineer in the Printing & Publishing branch, and initially my career was dedicated to this industry. The responsibilities combined graphic design, pre-press operations, quality assurance and offset printing.
I really enjoyed my job, but I was 21 years old and wanted to see the world outside of Ukraine. That’s how I got into the au-pair exchange programme and spent a year abroad, living in a Dutch host-family, providing childcare and housekeeping services, and in my free time doing portrait and concert photography.
After that, there were five years of professional photography, short attempts to live and work in the Netherlands, and then an introduction to Google Digital Marketing tools and the customer support field. The hiring process was quite complex and had several stages, but I did my research, learned about the tools, passed Google Ads certification exams, and in 2016 successfully became a part of Google Ads Support, here in Kraków.
One year as a Customer Support Specialist, better understanding of Google Ads and Analytics, basics of the CSS and HTML led to my next role as a Subject Matter Expert in a company that just entered the Polish outsourcing arena – Cognizant Technology Solutions.
Why did you decide to work for Revolut?
When I relocated to Dublin, finding good banking services was a real challenge – I soon found out that Irish banking apps only allowed you to make transfers, pay the utility bills and top up your phone. But thanks to my friend, I learned that there are some great banking apps (I know I’m biassed, but like Revolut) that will offer you a full range of features. And what was critical for me at that time, the registration is fully remote and takes no more than 10 minutes. That’s when I decided to proceed with Revolut and I’ve been a loyal customer since 2018.
In 2020, I considered applying for one of the roles in Kraków, but then Covid-19 happened, and I postponed my application to the end of 2021. During these four years, I’ve seen how much our products have grown, as well as the company's values, like Never Settle and Think Deeper, which are pretty much aligned with my own values.
Are there many foreigners currently working at Revolut?
Yes, absolutely. I think our company has the most multicultural, diverse, and inclusive environment I’ve seen so far. We have people from all over the world, including Eastern and Western Europe, Singapore, Japan, the US, Australia and more.
How would you describe the work environment and the atmosphere?
When it comes to the atmosphere and overall working conditions, I should say that at Revolut I finally feel like I belong. From day one, you’re supported by the trainers, Workplace Experience team, HR, your line manager, colleagues and other Revoluters – and the support continues throughout your journey.
How do you unwind after work? What are the best places to spend your free time in Kraków?
I’m a big coffee fan, so combining walks with my dog Houston and stopping by some good coffee places is something that feels quite refreshing during the early morning hours. I’d definitely recommend Królowa Przedmieścia, Kawa Krakusa and Karma Coffee Roastery to start your day with.
After work, I like catching up with some friends in Kleparz, Kazimierz or the Old Town area, reading a book, or spending time with my partner.
How does Revolut support your passion? What are the benefits you appreciate the most as a Revolut employee?
Where do I start? My main passions are photography, travelling, and lately surfing, and Revolut’s working policies allow me to enjoy all three of them, not only during the scheduled vacation time, but throughout the year. When it comes to our hybrid working model, you choose whether you’d like to work from home, the office, or favourite city in a different country. After the probation period you can work outside of your country of residence for up to 60 days per year.
That’s what I did in April, earlier this year – worked for three weeks from Peniche, Portugal, combining my business schedule with surf sessions, met new people, explored local attractions, took tons of pics and felt really good both physically and mentally.
Nowadays it’s easy to get yourself burned out, or simply too overwhelmed with all the things that are happening around you, but this flexibility allows us to deal with everything in a much better way! We also have some unique holiday allowances, focused on the well-being and special occasions, but I’d encourage everyone to apply for jobs at Revolut and learn more about it on your own.
What’s your advice to expats who are thinking of joining Revolut?
If you’re looking for an entry level position and worrying about not having enough experience or knowledge, don’t worry, we hire a lot of graduates and we’ll provide you with the tools and support you need!
If you’re aiming for a higher role, want to work directly for the company and help build Revolut, then learn more about the product and our Cultural Values, ensure your CV reflects all your past achievements, supported by the relevant data, and get ready to Deliver WOW.
What are your plans for the near future? Are you going to stay in Poland for longer?
I want to continue scaling our Social Media Support operations, including an expansion to a few new locations. Also want to make sure our channels are efficient enough for customers when it comes to support-specific queries or feedback sharing, as well as make more people aware of our product and latest job opportunities. Finally, to plan my next work and surf trip, fall edition!
Am I going to stay in Poland for longer? No solid answer as of yet. We’ll see what 2023 will bring us!