Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-center office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Job overview

As an HR Operations Coordinator, you will be responsible for employee services processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under the direct supervision of the manager. The role will be responsible to deliver standardized reporting and analytics for the work assigned and will leverage required HR systems and tools.

Responsibilities

• Ensuring a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company, and process requirements.
• Identifying, highlighting, and remediating data integrity issues across multiple local and global platforms and reports
• Acting as the first point of contact for any HR System escalations
• Managing escalation and take ownership for ultimate issue resolution
• Supporting Payroll & Reporting on monthly reconciliation analysis
• Identifying service delivery and process improvement opportunities in the assigned processes
• Supporting HR through reporting and workforce data analytics for core processes and ad hoc projects
• Working with HR Managers to resolve complex problems using Data and Analytics
• Ensuring & organizing the onboarding process.

Qualifications/Requirements

• Fluent English
• Knowledge of Romanian will be a huge plus
• Excellent Excel skills including data analysis and data manipulation techniques.
• Continuous improvement mindset.
• Previous professional experience in a large-scale global HR Operations/Shared Service environment.
• Understanding of data analysis techniques and business object reporting environments.
• Functional skills & knowledge of HR tools and interfaces would be an asset
• Reliability, autonomy, strong communication skills