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published: 17 Oct 2023 in Work

Languages in demand in BPO/SSC in Poland. What salary will they get you in 2023?

Kamila Brzezińska
Kamila Brzezińska

Editor

In recent years, with many international companies seeking high-quality and cost-effective services, the Polish BPO (Business Process Outsourcing) and SSC (Shared Services Center) sectors have experienced significant growth. BPO and SSC hubs in Poland provide services to clients from all over the globe and in almost every language. In this piece, we will look into the most popular languages in BPO/SSC sector as well as the amount of money knowing them might earn you.
Languages in demand in BPO/SSC in Poland. What salary will they get you in 2023?

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According to the 2022 ABSL report “Business Services Sector in Poland”, the most popular languages in BPO/SSC sector are as presented in the article below.


Do you speak English?

You better hope you do, as English remains the most widely spoken language in Poland's BPO/SSC industry. It’s also often the unofficial company language, that is to say, most of the following communication takes place in English:

  • Internal mailing (newsletters, job offers, etc.)
  • Software interfaces are often in English only. Those can include many programs required to perform job-related tasks and HR or Education platforms.

With a large pool of proficient (at least B2 level) English speakers, Poland has become a favored destination for customer support, financial services, and IT outsourcing. That is the good news.

The bad news is that nowadays the knowledge of English has become the industry standard, therefore most companies do not offer any additional remuneration for this knowledge.

According to CEE Salary Guide 2023, in the Polish BPO/SSC sector, the average gross pay for an employee speaking only English is as follows:

Customer Service (CS)

Average gross salary in PLN

Junior CS Specialist

4600

CS Specialist

5650

Senior CS Specialist

7250

CS Team Lead

12000

CS Manager

15750

Accounting ­– Payable and Receivable ­– AP/AR

Average gross salary in PLN

Junior AP/AR Specialist

4600

AP/AR Specialist

6250

Senior AP/AR Specialist

7750

AP/AR Team Lead

12500

AP/AR Manager

17000


Sprechen Sie Deutsch?

If the answer is a resolute: “Ja!”, you are in luck! Germany's strong economic ties with Poland have made German a highly sought-after language. Many BPOs and SSCs offer services in German to support businesses in the German-speaking market.

According to CEE Salary Guide 2023, in the Polish BPO/SSC sector, the average gross pay for an employee speaking both English and German is as follows:

Customer Service (CS)

Average gross salary in PLN

Junior CS Specialist

6400

CS Specialist

7500

Senior CS Specialist

9300

CS Team Lead

12000

CS Manager

15750

Accounting ­– Payable and Receivable ­– AP/AR

Average gross salary in PLN

Junior AP/AR Specialist

6400

AP/AR Specialist

7500

Senior AP/AR Specialist

9500

AP/AR Team Lead

12500

AP/AR Manager

17000


Parlez-vous français?

As French businesses expand their operations, there's a growing demand for French-speaking talent. Poland's multilingual workforce is capitalizing on this trend, providing services in French, particularly in the finance and customer service sectors.

According to CEE Salary Guide 2023, in the Polish BPO/SSC sector, the average gross pay for an employee speaking both English and French is as follows:

Customer Service (CS)

Average gross salary in PLN

Junior CS Specialist

6400

CS Specialist

7500

Senior CS Specialist

9300

CS Team Lead

12000

CS Manager

15750

Accounting ­– Payable and Receivable ­– AP/AR

Average gross salary in PLN

Junior AP/AR Specialist

6400

AP/AR Specialist

7500

Senior AP/AR Specialist

9500

AP/AR Team Lead

12500

AP/AR Manager

17000


¿Habla español?

Spanish is becoming increasingly important in the BPO/SSC sector. Poland's skilled workforce is adept at handling customer support and sales inquiries for Spanish-speaking clients.

According to CEE Salary Guide 2023, in the Polish BPO/SSC sector, the average gross pay for an employee speaking both English and Spanish is as follows:

Customer Service (CS)

Average gross salary in PLN

Junior CS Specialist

5950

CS Specialist

6750

Senior CS Specialist

7750

CS Team Lead

12000

CS Manager

15750

Accounting ­– Payable and Receivable ­– AP/AR

Average gross salary in PLN

Junior AP/AR Specialist

5950

AP/AR Specialist

6750

Senior AP/AR Specialist

8500

AP/AR Team Lead

12500

AP/AR Manager

17000

Parla italiano?

Italy's proximity and cultural ties with Poland have led to a rising demand for Italian-speaking employees. SSCs frequently offer back-office support in Italian to cater to various industries.

According to CEE Salary Guide 2023, in the Polish BPO/SSC sector, the average gross pay for an employee speaking both English and Italian is as follows:

Customer Service (CS)

Average gross salary in PLN

Junior CS Specialist

5950

CS Specialist

6750

Senior CS Specialist

7750

CS Team Lead

12000

CS Manager

15750

Accounting ­– Payable and Receivable ­– AP/AR

Average gross salary in PLN

Junior AP/AR Specialist

5950

AP/AR Specialist

6750

Senior AP/AR Specialist

8500

AP/AR Team Lead

12500

AP/AR Manager

17000


Spreek jij Deens?

The Netherlands has been an attractive market for Polish BPOs and SSCs. Dutch language services, especially in the areas of finance and data management, are in high demand.

According to CEE Salary Guide 2023, in the Polish BPO/SSC sector, the average gross pay for an employee speaking both English and Dutch (or any other Scandinavian languages) is as follows:

Customer Service (CS)

Average gross salary in PLN

Junior CS Specialist

7300

CS Specialist

8400

Senior CS Specialist

10050

CS Team Lead

12000

CS Manager

15750

Accounting ­– Payable and Receivable ­– AP/AR

Average gross salary in PLN

Junior AP/AR Specialist

7500

AP/AR Specialist

8250

Senior AP/AR Specialist

10750

AP/AR Team Lead

12500

AP/AR Manager

17000


In conclusion, Poland's BPO/SSC sector is marked by its linguistic versatility, providing an array of language support services. This diversity allows the country to serve a global clientele effectively, making it a prominent player in the outsourcing industry.

That being said, there are significant differences between the earning potential different languages can offer you. English-only speakers will earn the least, people with Spanish or Italian more, German or French speakers – more still, and Dutch and Scandinavian languages will have the greatest positive impact on your bank account.

Apparently, going Dutch pays off in more ways than one.


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Salaries in Polish BPO/SSC sector - Devire's 2021 salary guide

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