The era of simple processes is over. The Tricity is emerging as a new hub for finance and IT

Acrisure builds a European base in Gdańsk

Acrisure, a US-based group operating at the intersection of insurance, financial services, and technology, announced in early August the opening of its office in the Olivia Centre complex in Gdańsk. The company plans to hire around 200 people in its first year, aiming to expand the team to 500 employees within three years.

The recruitment is expected to cover areas such as accounting and finance, financial planning and analysis, compliance, IT, cybersecurity and HR. The new centre is meant to support the development of Acrisure's European operations and facilitate the coordination of processes across different parts of the organization.

"The decision to open the Acrisure office in Gdańsk is the result of a carefully considered strategy. The city offers a unique combination of talent, a strong academic background, and a strategic location in Europe. It also proves how crucial a role Poland plays today in the fintech sector - and is a natural next step in building our presence in this region. We want to create a team here that will genuinely support our development in Europe, leveraging the potential that Pomerania offers," says Anna Wójcik, Head of the Gdańsk Office at Acrisure.

Acrisure entered the Polish market in 2023 through the acquisition of the Unilink Group, an international insurance broker operating in nine Central and Eastern European countries. The Unilink Group's most recent acquisition was the Gdańsk-based company Efficient Insurance Solutions. The hub at Olivia Centre is meant to help build a more integrated model for Acrisure's European operations.

Based on the company's profile, finance and accounting recruitment will likely focus on reporting, consolidation, financial control, and FP&A, alongside experts in budgeting, forecasting, data analysis, and business decision support. In compliance, key qualifications will include experience in the regulated financial or insurance sectors, knowledge of control mechanisms, and risk assessment skills. For IT and cybersecurity, technical competencies must be paired with expertise in data protection and regulatory frameworks. Acrisure is expected to target candidates from insurance, banking, audit, consulting, business service centers, and tech companies.

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Gdańsk in the crosshairs of big business

Acrisure’s move aligns with a broader wave of projects announced in Gdańsk in recent months.

Mastercard’s technology hub in Gdańsk plans to employ 100 specialists in open banking and data-driven innovations by 2028. The company is actively recruiting experts and leaders in advanced data analytics, cybersecurity, and artificial intelligence.

Wärtsilä, a global leader in marine and energy technologies, is establishing a business services center in Gdańsk. The company aims to hire around 100 experts in finance and master data management by the end of 2026, alongside upcoming recruitment for automation and AI roles.

In 2025, HedgeServ, a fund administration and middle-office services provider, opened its first Tricity office. The firm announced plans to hire over 100 people, spanning experienced professionals to interns. ISS, a Danish facility management company, is also expanding its Gdańsk financial center, adding office space to accommodate up to 200 new employees.

While these investments differ in scope and business model, they indicate a shared trajectory for the local labor market. Alongside traditional accounting and administrative roles, new positions are emerging in analytics, consulting, technology, data management, and business transformation.

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From operational backend to competence center

According to the “GBS Next Stop: Tricity” report prepared by KPMG and Invest in Pomerania, around 230 business services centres operate in the Tricity, employing around 41,000 people. IT and R&D activities already account for nearly 60% of the local sector.

Since 2023, 39 new investment projects have been launched in the region, more than 60% of which were related to IT or research and development. About one-third of the projects were reinvestments by companies already present in Pomerania. This is a particularly important indicator: companies are not only opening their first offices here, but are also expanding their scope and entrusting local teams with further functions.

The report's authors point out that the era of competing solely on lower labour costs is over. As wages rise, centres must justify their presence with other benefits: access to specialist expertise, automation, the ability to drive transformation, and taking on more advanced processes. The strongest position belongs to organizations that have transformed their local offices from cost centres into competence centres.

The shift is also visible in the structure of job roles. Automation is reducing the importance of simple, manual tasks such as data entry or basic invoice processing. At the same time, demand is growing for people who oversee processes, analyze variances, design controls, develop automation and work closely with the business.

Why investors and talent choose the Tricity

Access to talent remains a primary factor. Pomeranian universities educate about 92,000 students, and nearly 20,000 graduates enter the labor market each year. However, the broader business ecosystem is equally vital. The longstanding presence of banks, insurance companies, tech hubs, and Scandinavian-backed enterprises has cultivated a workforce well-versed in international processes, regulated environments, and global stakeholder management.

Another advantage is the region's economic diversity. Modern business services develop alongside the maritime economy, logistics, energy, offshore sectors, tech manufacturing, and IT. Consequently, service centers can recruit professionals with direct industry experience, rather than solely poaching from other BSS companies.

The maturity of the Tricity market makes it easier for investors to build teams, but the growing number of recruitment drives is increasing competition for experienced specialists. Companies therefore have to compete not only on salary, but also on the quality of projects, flexibility and development opportunities.

The region's investment appeal is not based solely on the existing pool of candidates. The Tricity is one of the few Polish locations that specialists are willing to relocate for the sake of work.

A survey by Antal conducted among 1,626 specialists and managers shows that willingness to relocate is generally declining. The share of people who completely rule out moving rose from 34% to 37%. However, among respondents open to changing their place of residence, the most popular destinations were Warsaw and the Tricity - each receiving 43% of responses. Wrocław was chosen by 37%, Kraków by 29%, and Poznań by 27% of respondents.

Warsaw attracts talent through market scale and executive roles. The Tricity's advantage lies in combining professional development opportunities with quality of life. According to data cited in the KPMG and Invest in Pomerania report, 86% of the region's residents are satisfied with their living conditions - the highest result in Poland. Acrisure's planned recruitment will be a test both of the local labour market's potential and of the Tricity's ability to attract specialists from other parts of the country.

Read also: Hundreds of new jobs at Revolut. Which specialists and skills is the fintech looking for?